Recently, my TMBN colleague, Marc Kashinsky, had an interesting comment left on a post. Briefly, the commenter had supplied inaccurate information when purchasing an individual medical plan; the plan was eventually cancelled by the carrier. To compound matters, the commenter was apparently in the middle of a large claim, and faces substantial economic loss as a result.
I’ll leave it to others to debate the merits of our system as regards such situations, and concentrate on what seemed to have occurred, and how others can avoid a similar fate.
First, a little background: HIPAA (the Health Insurance Portability and Accountability Act), comprises a number of disparate items, including what happens when one loses one's insurance, changes jobs, or even sells a life insurance policy. It does not, however, extend much protection as regards the individual medical insurance market.
HIPAA coordinates, to an extent, with another (older) piece of the pie: The Consolidated Omnibus Budget Reconciliation Act (COBRA), which also addressed some health insurance issues. Together, they act to protect workers who change employers, so that any pre-existing conditions are covered, and folks don’t easily “fall through the cracks.”
As with any such system, there are “holes,” and one must be careful in navigating them. There are also rules, and one must be careful to follow them closely.
In this case, the commenter (we’ll call him Monty), was laid off from his job, and elected COBRA continuation (which allows one to keep one's existing group cover for 18 months). Since most group plans are subsidized (the employer pays a portion of the premium), “sticker shock” at the cost of this coverage is not unusual. Monty decided, after a few months, to drop the coverage and “go naked” (without insurance), thinking (as many of us do) that he’d probably have few, if any, claims.
Eventually, he decided to buy an individual plan, and made application. His agent apparently supplied him with the wrong application, and Monty had to submit a corrected one a week or so later. Before he did so, however, he had a medical procedure, and then failed to disclose this on the (new) application. Further complicating matters was the fact that the agent apparently told Monty that he would transfer the (now incomplete) information from the old app to the new, and all would be fine. Unfortunately for Monty, his signature warranted that the information was accurate, and thus his fate was sealed.
There are a number of lessons to be learned from this sad story: first, while HIPAA is helpful when changing from group to group, it doesn’t protect us in the individual market. Carriers are free to exclude or limit coverage for pre-existing conditions, or charge an extra premium to cover them (even when we’re coming from a group plan).
Second, why we visit a provider really doesn’t matter: the fact that we did so is relevant, and must be disclosed on an application. And it’s always a good idea to review that application; had Monty done so, he might have noticed the absence of the test, and made a correction.
As an aside: it is my practice to let the insured complete the application himself, rather than filling it in for him. Of course, I’m there to answer any questions that may arise, and to make sure that nothing gets skipped.
Third, HIPAA and COBRA do work together to protect folks who have substantial medical problems, but one must be careful to follow the rules for these protections to apply. For example, had Monty kept the COBRA plan in place for the full 18 months, he would have had access to a guaranteed issue plan that would have covered his newfound condition.
Finally, it doesn’t really matter whether or not we agree with how the system works (well, of course it does, but I’m being practical here, not philosophical): if an application asks you whether or not you’ve had any medical advice lately, and you’ve just had an MRI (for example), then the answer is “yes.” Getting mad at “the system” because you failed to follow the rules may make you feel better, but it won’t solve your problem(s).
Be well!
Henry Stern, LUTCF is an independent insurance agent in Dayton, OH. A licensed Continuing Education instructor for Ohio and Kentucky, he has well over 20 years of experience in “the biz.” He blogs every day (or so it seems) at InsureBlog.
It's Monty here!! Thanks for trying to help me to remain anonymous but at this point, I have nothing to hide and the jury will decide this issue at some point, soon I hope.
I do want to thank you for giving me a different perspective on my situation. I appologize if I was abrupt before, but if you read my linked Complaint at the end of this post, I am sure you will understand why.
Here are a few more things to consider.
The fact that I started the enrollment process in November and finished in January proves that I was not in a hurry to get coverage because I needed to defraud an insurer. Also, the only reason I had that scan on January 13 was because no one else would book that day because it was Friday the 13th. It was either that day or wait 2 months for the next available date. Since I had been trying to get my dad to have the scan for 6 months, I figured the quicker the better. If I would have been superstitious, I would have saved myself a lot of grief it seems.
When I had the scan on the 13th, I had no symptoms and it was not done for any medical reason whatsoever. I did not have the results of this scan on the 18th and did not schedule a follow up consultation to go over the results.
When I was told by phone on February 3 that I had a tumor, I did not hide the results of this scan from my doctors. As a matter of fact, when I met with my PCP I gave him both a paper copy of the report as well as a CD that contained a 3-D holographic fly through video of the entire scan.
When I was referred to the Urologist, I also provided him with both a written report and the CD images as well. The doctor who gave me the second opinion was also given the written report and the CD. When I met with the Oncologist, he was also made aware of the scan that found the tumor, so there was no intent here to decieve which California Law requires.
Every doctor I had seen within the plan had a written report and CD images of my scan and all of them knew that my coverage started on February 1, 2006 as each had to verify coverage for a new patient.
Even with the written report and CD images, the Urologist and my PCP ordered an additional MRI to confirm diagnosis as well.
I think that if you knew the entire hell I have gone through, maybe you might think different. My lawsuit was filed yesterday against UnitedHealth and Pacificare. The complaint explains the situation and provides more detail on my entire saga with this HMO.
You can read it here.
SBD