many readers to the Yangcheng Evening rebellion platform to reflect the purchase of the Spring Festival tickets doubt and confusion, reporters from several hot combing, please answer the railway sector in detail.

Vote did not set into, the money will be refunded

Yang and Wang readers to reflect: a few days ago, they ordered through the Ministry of Railways train ticket booking system network, and through the CUP successful payment, but was unsuccessful booking site, but have not seen the money back to.

Railway departments to explain: This is only a very few cases, mainly because the network time-bound tickets must be completed within 30 minutes, if time-out, tickets will be back on the amount of the ticketing system, resulting in "vote did not set on money withheld a "phenomenon. If this happens, banks will be within 15 working days to return the money to the passenger's account, do not worry. From December 31, 2011, the network paid for tickets to extend the time limit from 30 minutes to 45 minutes, in order to reduce the payment of a successful purchase unsuccessful phenomenon.

Get tickets through the implementation of Link

Many readers asked: Guangzhou East Railway Station in the vicinity of Guangyuan East centralized point of whether the sale of tickets to Guangzhou East Railway Station to take the station other than the departure of the ticket?

Canton fair reply: Canton fair telephone and Internet ticket booking through the implementation of Link taking. Guangyuan East, Guangzhou area of ​​focus point of sale of tickets in the 1814 Guangyuan East Road, Guangzhou residents with valid ID get in here not only to the Guangzhou East Railway Station to start the train, but also to get to the phone and Internet orders Canton fair Group tickets at other stations on the grid. In addition, telephone and Internet ticket booking passengers, second-generation ID card can hold close to the Guangzhou Railway Group to set up more than 2,000 ticket outlets ticket window, without having to sell the station ticket window and focus point of the window line up the tickets. Effective use of other types of identity documents (including second-generation ID card) passengers booking can be made to the Guangzhou Railway Group designated to take more than 100 outlets selling tickets.

Group ticket tickets time has been set

There are questions of foreign workers: group tickets ordered through the company when you can get?

Canton fair china answer: in 2012, January 4 to 6 tickets for a group ticket business, and ticket delivery companies need to provide home delivery services. For the convenience of booking tickets company, the Guangzhou Railway Group will be published on the website of the local bodies ticket ticket locations, booking tickets enterprises should point to the specified procedures for the tickets.

Canton fair reminder: spring canton fair 2012, Pazhou, Guangzhou station will continue to designate by off-site programs, plans for pre-holiday passenger peak hours a day, arrange several columns of the Guangzhou train station of origin of visitors to the Canton Fair china Pazhou Complex, off-site point of waiting by waiting . By then, all holders printed with "waiting Venue: Pazhou," the words should be required to ticket passengers waiting at the designated locations.

Remember, after booking the tickets in time

There are questions of foreign workers: To reserve tickets by phone tickets to pay attention to what issues?

Canton fair 2012 answer: people booking tickets over the telephone booking system book, it should be selected according to the system voice prompts visitors each type of valid ID, and enter the ID number (the line to buy tickets for children other than the conditions of child peers); booking success After the tickets were all passengers are required for the order number and a valid ID (identification number be entered when the booking consistent with) to the designated ticket window ticket, each person is entitled to a ticket orders. Orders include second-generation ID card in addition to other valid identification outside when the tickets were to be assigned to the railway department for all kinds of valid ID card real-name ticket system service ticket window.

Canton fair china reminder: between now and the end of the spring canton fair china (February 16, 2012), telephone ticket booking time: 12:00 the day before the booking of tickets, be on the same day tickets before 24:00; day 12:00 After booking the ticket, must be before 12:00 the next day the tickets. Please remember that the tickets in time.